Terms of service.

SHIPPING & DELIVERY POLICY

Please carefully review our Shipping & Delivery Policy when purchasing our products. This Policy will apply to any order placed with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Delivery Times

Canvas Prints

Production: 2 working day

Total delivery time: 4-7 working days

Shipping fees

We offer shipping at the following rate:

>Tracked 24

3-6 Business days

Free for UK orders

>Tracked 24 with Signature

3-6 Business days

Free for UK orders

>International Tracked

3-7 Business days

£6.00+

>Tracked International with Signature

6-7 Business days

£9.00+

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK customers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

Once your order is packaged, we will send an email with your tracking information.

DO YOU DELIVER INTERNATIONALLY?

We offer International shipping to Europe and USA. Free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such charges apply, you are responsible for complying with laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Same-day delivery is not included.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights.

QUESTIONS ABOUT RETURNS?

If you have any questions about returns, please review our Return policy below.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: info@rzdesign.co.uk
RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase. To mail your return, we will provide the address in a formal email regarding your case.

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Sale Items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@rzdesign.co.uk

PRIVACY NOTICE

This privacy notice for (“we”,”us”, “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Questions or concerns? Reading this policy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

Summary of key points

This summary provides key points from our Privacy notice, but you can find out more details about any of these topics by using out table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal Information? We do process sensitive information, for more information please refer to “WHAT INFORMATION DO WE COLLECT” in the table of contents.

Do we receive any information from third parties? We may require information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may process information for other purposes with your consent. We process information only when we have a valid legal reason to do so.

In what situation s and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have a certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable date protection laws.

Table of Contents

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOME DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
HOW LONG DO WE KEEP YOUR INFORMATION?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTORLS FOR DO-NOT-TRACK- FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

Sensitive Information. We collect sensitive information in relation to shipping and delivery, purchasing a product(s) or Service(s). This includes address details, full name details, credit card details, and email information. Note these details are subjective only if you voluntarily purchase a product, subscribe/contact for our Services.

All personal information that you provide to us must be true, complete, and accurate.

Information automatically collected

In short: Some information- such as your Internet Protocol (IP) address and/or browser and device characteristics- is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as IP addresses, browser and device characteristics, operating systems, language preferences, referring URLs, device name, country location, information about how and when you use our services, and technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

2. HOW DE WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for variety of reasons, depending on how you interact with our Services, including:

3. WHEN AND WITH WHOME DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection, or during negotiations of, any, merger sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint ventures partners, or other companies that we control or that are under common control with us.

Business Partners. We may share your information with our business partners to offer you certain products, services, promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other tracking technology to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

5.HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In short: We do not offer the use to register or to log in through any social links.

Our Services offer the ability to register/ subscribe with the provision of your email. You are not able yo register/ subscribe through using any third party any social media account details.

We will use the information we receive only for the purposes that are described in this privacy notice or that otherwise made clear to you on the relevant Services.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In short: We transfer, store, and process your information in countries other then your own.

Our services are Located in the United Kingdom, London. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WHEN AND WITH WHOME DO WE SHARE YOUR PERSONAL INFORMATION?” above), in and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law ( such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/ or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section (“HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”) below.

9. CONTORLS FOR DO-NOT-TRACK- FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising or implementing DNT signal has ben finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If standard for online tracking is adopted that we must follow in the suture, we will inform you about that practice in a revised version of this privacy notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes, we will update this notice as necessarily to stay compliant with relevant laws.

We may update this privacy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this notice, you may contact us by email at: